10:33 – Recent IDC estimates predict that there will be $389 billion in GDP impact by 2020, including $35 billion in the UK – that means 1.9 million jobs will be created for the Salesforce economy by 2020.
10:29 – Also of interest for Salesforce is what the World Economic Forum calls, ‘the Fourth Industrial Revolution’.
“This is a smarter world than ever before,” Mulchay says, “we’re almost entirely in the cloud now.”
With millions of devices around the world now connected together, customer experiences are benefiting hugely from the power of artificial intelligence and other new technologies.
“Your competition is no longer the people in your industry, it’s anyone who is speaking to your customers and giving them a fantastic experience”.
The customer now needs to be at the heart of everything you do, in order to benefit from the new “Age of the Consumer”.
The likes of Adidas, Ocado and Vax are all using Salesforce to maximise their engagement in this new age.
10:24 – Olivier Lee OBE, CEO of The Challenge, takes to the stage to talk about its work with Salesforce.
The charity, which is behind the Royal-backed Head Start program, uses Salesforce to reach its 50,000 users thanks to the company’s ability to provide customisable platforms
It also works as part of the National Citizen Challenge, and the Step Forward program, all of which look to offer you new and exciting challenges that will help young people get a better start in life.
10:22 – “We’re in the age of equality,” Mulcahy says, noting that the company is investing into shrinking the UK digital skills gap.
The company is also heavily invested in equal rights, including LGBTQ rights and equal pay.
Salesforce also runs on the carbon-neutral cloud, with the company seeing net-zero emissions.
10:20 – Salesforce is now one of the top 5 fastest growing enterprise software companies in the world.
The company hit $8.4 billion in revenues last year, and was named by Forbes as ‘innovator of the decade’ – some seriously impressive results.
10:14 – Salesforce CMO Simon Mulcahy takes to the stage – promising a fun-filled day for all.
“It’s about blazing trails,” he says, “being a pioneer, an adventurer, an explorer – anyone who using Salesforce to transform their company, or their career.”
10:01 – It’s keynote time – with Salesforce UK head Gavin Mee taking to the stage to introduce singing sensation Becky Hill to get the crowd going.
09:55 – First up is a few pre-show insights from a couple of Salesforce’s biggest customers – with Sky, Accenture and Royal Dutch Shell all giving us a quick look into how they work with the company.
09:45 – Salesforce World Tour hits London today, and ITProPortal is here at the ExCel centre to hear all the latest news, updates and customer stories.
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